Purpose of the Position
The Guide and Lodge Manager Couple is responsible for the overall management and operation of a lodge while also providing professional guiding services to guests. The couple works together to ensure excellent guest experiences, efficient lodge operations, staff supervision, and successful hospitality and tourism services.
 
Key Responsibilities
Lodge Management Duties
Guest Services

• Welcome and assist guests during their stay.


• Ensure high levels of guest satisfaction and customer service.


• Handle guest enquiries, complaints, and special requests.


• Coordinate guest activities and experiences.

Operations Management

• Oversee daily lodge operations.


• Ensure cleanliness, maintenance, and operational standards are maintained.


• Monitor reservations...