Elevate guest experiences as a Guest Services Shift Manager at Gateway Casinos. Ensure exceptional service and team performance in a dynamic and fast-paced environment.
This full-time role requires an experienced leader skilled in guest services and gaming operations. You will oversee all Guest Services and Tables functions, ensuring compliance with regulations while mentoring your team. Strong organizational skills and attention to detail are essential for success in this pivotal position.
Key Responsibilities:
• Manage team performance in guest services activities
• Act as senior decision maker on the gaming floor
• Promote a safe and efficient work environment
• Oversee training, coaching, and recruitment activities
• Resolve escalated customer service issues promptly
Requirements:
• Minimum five years in the gaming industry
• At least three years of supervisory experience
• Strong organizational and communication skills
• Proficient with office a...