About this position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Manager for the Stoneridge Mountain Resort, Canmore, AB !

Position Summary

You will be responsible for ensuring exceptional guest experience by overseeing front desk operations, guest services, and related hotel services. This role leads and motivates the guest services team, resolves guest concerns promptly, and ensures the hotel maintains the highest standards of service and hospitality.

• Helps manage the guest experience from pre-arrival to departure and everything in between by facilitating room assignments, maintaining incoming and monitoring reservations, and managing the expectations of all guests.
• Communicate daily operations to teams and leaders in daily team briefings and relays any updates to the Operations Manager and Assistant General Man...