About The Role

We are looking for an engaging and highly organised Guest Services Manager to become the central point of contact for guests, visitors, and clients across Venues Ōtautahi, with a key focus on shaping the guest experiences across a portfolio of venues.

Reporting to the Director, Impact and Experience, this newly created role works across our organisation to create a fluid end-to-end guest journey, from the first enquiry to post-event engagement and insights. The scope extends through all our venues, including Tours at One New Zealand Stadium.

This is an exciting opportunity to continue enhancing the exceptional guest experience across our venues, including One New Zealand Stadium.

About Us

Venues Ōtautahi attract and host a wide range of events in Christchurch and manage a diverse and iconic portfolio of community venues, including the Christchurch Town Hall, Wolfbrook Arena, Hagley Oval, the Air Force Museum of New Zealan...