Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi‑skilled employees who efficiently make reservations, answer calls/inquiries, and provide reception and food & beverage services throughout the hotel.

They work in close coordination with all employees and outsourced staff and are dependable in meeting the needs of our guests throughout their stay.

• Assist the Duty Manager in the hotel’s revenue growth by leveraging the company’s systems, procedures, and business processes.
• Handle guest check‑out and billing efficiently, friendly, and hassle‑free.

• Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
• Participate in programs that drive improvements in team member engagement and align...