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Guest Service Representative - Full Time
Menards, Inc.
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EAU CLAIRE, United States
Location
EAU CLAIRE
Posted
June 06, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
The E-commerce Guest Service Representatives work directly with Guest inquires through email, telephone, or any other manner of available contact method. The Guest Service Representative is immediately responsible for assisting our Guests with their product questions and requirements.
FULL TIME REQUIREMENTS:
+ Monday-Friday, 8AM - 5PM
+ Must work 1 weekend day (Saturday or Sunday) per month
+ An extra $3.00 per hour premium is paid for every weekend hour worked.
PRIMARY RESPONSIBILITIES:
+ Answer Guests' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager
+ Utilize Menards provided programs to research answers for Guests' questions and to remedy their problems quickly and effectively
+ Process returns and cancellation requests as prompted by Guest inquiry
+ Provide clarification on Menards return policies and process returns acc...
FULL TIME REQUIREMENTS:
+ Monday-Friday, 8AM - 5PM
+ Must work 1 weekend day (Saturday or Sunday) per month
+ An extra $3.00 per hour premium is paid for every weekend hour worked.
PRIMARY RESPONSIBILITIES:
+ Answer Guests' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager
+ Utilize Menards provided programs to research answers for Guests' questions and to remedy their problems quickly and effectively
+ Process returns and cancellation requests as prompted by Guest inquiry
+ Provide clarification on Menards return policies and process returns acc...