确保以礼貌、高效的方式处理所有来电。

Ensures all telephone calls are handled in a polite, efficient manner.

对不能立即解决的投诉和问题，向领班/副理报告。

Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.

确保具有营销员的态度，并抓住酒店内的一切销售机会。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

确保对酒店产品和当地情况的高度了解。

Ensures a high level of product knowledge of hotel and local area.

确保始终提供高水准的服务。

Ensures a high level of customer service is consistently maintained.

根据部门程序，操作总机的控制台、呼叫系统和员工计算机系统。

Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

确保将任何来自客人或其它部门的反馈及时并准确地汇报给领班/副理。

Ensures the Assistant Manager is kep...