Guest Services Manager

Department: Front Office

Salary: $75K

Position Summary

We are seeking a dynamic and highly experienced Guest Services Manager to join our esteemed team. The ideal candidate will be a detail-oriented, organized, and resourceful leader with a proven track record in a Forbes 5-Star rated hotel environment. This pivotal role involves directing all daily hotel operations, from opening to closing, and ensuring an unparalleled level of service and satisfaction for all guests.

The Guest Services Manager is a key liaison, interacting with all hotel departments, employees, and high-profile guests, including Japanese VIPs and dignitaries. A critical component of this position is fluency in Japanese to cater to our international clientele and manage related communications. This role demands the regular exercise of independent judgment and discretionary power to handle guest relations, operational challenges, and em...