Job Overview
We are seeking a dedicated and dynamic Guest Experience Manager to enhance customer satisfaction and drive operational excellence within our establishment. This role is pivotal in ensuring that our guests receive exceptional service while fostering a positive and engaging environment for both customers and staff. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to manage multiple tasks effectively.

Duties

1. Guest Experience Management

• Greet and engage with guests in a professional and welcoming manner.

2. Operational Oversight

• Supervise FOH team members including hosts, servers, EXPOs, and bussers.
• Maintain a clean, organized, and inviting atmosphere in the dining room and entry areas.
• Manage guest flow and seating using the reservation system to minimize wait times.

3. Staff Training & Development