The Role

• As a Front Office team member you are part of a team that is responsible for the smooth stay and experiences of the guests.
• This service must be sincere warm and with enthusiasm ensuring that all guests are comfortable in their surroundings and are assisted wherever possible.
• He / she should be empathetic to all mood and time restrictions.
• He / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.
• One should be creative and confident and be prepared to step outside of the confines of comfort.
• He / she should take the time to get to know the guests and be committed to service excellence.
• Team play is imperative and having the time to invest in self and employee development is mandatory.

Key Deliverables and Responsibilities

Planning and Organising

• Ensure that all Mvenpick Hotels & Resor...