As the Guest Service Associate, you are responsible for ensuring the daily operations of the Front Office runs smoothly and efficiently, including but not limited to reception, reservations and concierge duties. The Guest Service Associate reports directly to the Guest Service Leader.

Job Overview:

. Create an environment of learning, ensuring that all members of the team are trained to understand and follow all standards of operation.

. Assists in the hotel operational activities as delegated by the Guest Service Leader.

. You are hands on, encouraging excellence from staff team members during daily operations.

. Ensures the efficient and effective operation of the Front Office department.

. Maintain a positive and friendly attitude at all times, impacting guest experience in a positive manner.

. Knowledgeable of the city you are in.

. Maintains reservation systems and coordinates all arrivals, effectively...