The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

• Develop a thorough understanding of European Wax Center services and products


• Upsell and cross-sell retail products & various waxing services


• Educate guests on benefits and savings of Wax Passes


• Arrive to work timely following the appropriate dress code, including wearing of the required name tag


• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location


• Confirm each guest service(s) and offer recommended/related add ...