- Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office.
- Filling in the walk-ins’ forms of clients and ensuring all details of guests are taken on the guest information form.
- Assigning a sales manager as approved by the site head.
- Handling booked clients and concerns in an efficient and timely manner. Ensure clients are attended on time.
- Assist the sales team with all required documents and providing any support required.
- Maintain database and MIS.
- Maintain the marketing collaterals and all support documents at site.
- Regular after-sales follow-up, and handling customer grievances, complaints and claims.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordination with housekeeping and pantry and to ensure that proper hospitality services are given to the clients/visitors.
- Maintain the basic hygiene system at site and responsible to ...