Guest Relation Officer - UAE ( Local)
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Job Description
Our client, a leading hospitality organization in Abu Dhabi, is seeking a Guest Relation Officer to provide exceptional service and ensure a seamless experience for all guests. The ideal candidate will be friendly, professional, and attentive to detail, creating a positive and welcoming environment that reflects the brand’s values.
Key Responsibilities:
Welcome guests upon arrival and ensure a smooth check-in and check-out process.
Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
Maintain accurate guest records and coordinate with relevant departments to meet guest needs.
Provide information about hotel facilities, services, and local attractions.
Ensure high standards of guest satisfaction by following up on feedback and resolving issues promptly.
Assist in coordinating VIP arrivals, events, and...