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Guest Relation officer (Female candidates will be preferred)
4 star hotel in Multan
π
multan, Pakistan
Location
multan
Posted
June 22, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
A Guest Relations Officer (GRO) is responsible for ensuring guests receive excellent service and enjoy a comfortable, memorable stay. The GRO acts as a link between guests and hotel departments, handling guest requests, concerns, and special arrangements.
Key Responsibilities
Β· Welcome and greet guests upon arrival especially VIP and repeat guests.
Β· Ensure smooth check-in and check-out procedures.
Β· Assist guests with inquiries, requests, and hotel information.
Β· Handle guest complaints professionally and ensure prompt resolution.
Β· Coordinate with Housekeeping, Front Office, Food & Beverage, and other departments to meet guest needs.
Β· Arrange special amenities and services for VIP guests and special occasions.
Β· Maintain guest records, preferences, and feedback.
Β· Conduct follow-up calls or visits to ensure guest satisfaction.
Β· Promote hotel facilities, services, and special offers.
Β· Maintain a professional appearance and uphold hotel se...
Key Responsibilities
Β· Welcome and greet guests upon arrival especially VIP and repeat guests.
Β· Ensure smooth check-in and check-out procedures.
Β· Assist guests with inquiries, requests, and hotel information.
Β· Handle guest complaints professionally and ensure prompt resolution.
Β· Coordinate with Housekeeping, Front Office, Food & Beverage, and other departments to meet guest needs.
Β· Arrange special amenities and services for VIP guests and special occasions.
Β· Maintain guest records, preferences, and feedback.
Β· Conduct follow-up calls or visits to ensure guest satisfaction.
Β· Promote hotel facilities, services, and special offers.
Β· Maintain a professional appearance and uphold hotel se...