Enhance guest satisfaction as the Guest Experience Supervisor at Lobstick Lodge, part of Pursuit. This full-time role in Jasper, Alberta combines operational leadership and team engagement.
Supporting the Front Office Manager, you will supervise daily Front Desk operations while maintaining a robust guest experience. Your leadership will empower team members, facilitate training, and effectively manage guest inquiries. You'll play an integral role in ensuring that every guest's stay exceeds expectations.
Key Responsibilities:
• Manage daily Front Desk operations and staff
• Provide training for Front Desk team members
• Handle scheduling and task assignments efficiently
• Resolve guest complaints and inquiries with care
• Ensure the cleanliness and organization of public areas
Requirements:
• 1-2 years of Front Desk experience in hospitality
• Supervisory experience preferred
• Proven guest service and problem-solving skills
• Proficiency in property...