Elevate guest interactions with Pursuit as a Guest Experience Supervisor. Focus on coaching teams for memorable adventures and exceptional service across our beautiful locations.
Pursuit seeks a Guest Experience Supervisor to lead the frontline teams in delivering impactful guest service across Transportation operations. This role emphasizes recruitment, training, and performance management while fostering a high-performing culture. Collaboration with the Guest Experience Manager will ensure seamless service across iconic destinations.
Key Responsibilities:
• Lead and coach the Guest Experience team for optimal service
• Recruit, onboard, and evaluate team members per brand standards
• Coordinate daily operations across multiple locations efficiently
• Resolve guest concerns promptly, ensuring satisfaction and improvement
• Maintain effective communication with teams and leadership
Requirements:
• Proven experience in hospitality or customer service roles
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