Guest Experience Specialist (Vacation Rental)

Role Overview

On behalf of our client, a premier property management company specializing in high-end vacation rentals, we are seeking a tech‑savvy and hospitality‑driven Guest Experience Specialist. In this role, you will act as the digital concierge and the primary point of contact for our client's guests, managing the entire lifecycle from pre‑booking inquiries to post‑stay reviews.

Key Responsibilities

• 5-Star Guest Relations & Communication
  • Guesty Unified Inbox Management: Monitor and respond to all incoming guest inquiries, booking requests, and in‑stay communications across Airbnb, VRBO, Booking.com, and direct channels using our client's Guesty dashboard.
  • Digital Concierge: Ensure Guesty automated messages are triggering correctly, send manual check‑in/check‑out instructions when needed, and provide curated local recommendations.
  • Issue Resolution: Act as the first ...