Guest Experience officer / Guest services (Western Cape) Guest Relations Officer (Fixed-Term Contract)
We are seeking a professional and welcoming Guest Relations Officer to join our client's hospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.
Key Responsibilities
Greet guests warmly and handle check‑in and check‑out procedures.
Share guest information with relevant departments to ensure smooth communication.
Assist with reservations, restaurant bookings, tours, transfers, and itineraries.
Maintain accurate guest details, profiles, and billing information.
Prepare welcome letters, registration cards, and other guest documentation.
Handle guest queries, calls, and concerns in a professional manner.
Support the reservations, spa, housekeeping, and food & beverage teams when required.
Manage daily guest itinerary sheets and call logs....