**Description:**

**Scope and General Purpose of Job:** TooverseeallTouchPoints GuestSignatureExperiences,supported administratively by the Guest Service Team. To be thefacilitator of the Guest Experience and conduit of information withintheManagementTeam and the Hotel ambassadors and representatives

**Responsible to:** Director of Rooms

**Main Duties:**

**Customer Service**

§ To pro-actively build relationships with guests on behalf of the hotel through by involving the management team by way of introduction at key touch points such as arrival and departure, social spaces, drinking and dining, and events. To assign the management team members as guest contacts during their stays and visits to events and outlets.

§ To maintain a presence in key areas of the hotel during times of guest movements, including but not limited to arrival & departure, meal times, special events, and other peak times

§ To frequently evaluate the pro...