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Guest Experience Manager

🏢
John Clements Consultants, Inc
📍 Parañaque City, Philippines
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Location Parañaque City
📅
Posted June 15, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

JOB DESCRIPTION:

  • Establishes and maintains department organization, manning and productivity ensuring a smooth
  • Praises positive performance and provides coaching or performance discussions when standards are not met
  • Liaises with Reservation Manager on resolution of hotel reservation issues.
  • Works closely with Casino VIP Services team
  • Creates a positive and a highly motivated working environment that promotes and develop teamwork
  • Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections
  • Ensures proper manning of the VIP Reception during peak hours for arrival and departure
  • Handles guest’s requests with appropriate follow-up
  • Handles guest complaints and reports them on a timely manner to concerned Department Head/ Division Head. Facilitates provision of recovery amenity with apology note.
  • Supports the Front Office u...

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    📍 Location Details

    🌆
    City
    Parañaque City
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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