Be the driving force behind exceptional guest experiences at Germain Hotels as a Guest Experience Leader for Reservations in Montréal and Charlevoix. This role emphasizes service excellence and team management.
As the Reservations Manager, you will provide inspiring leadership to a team of professionals committed to outstanding service. Your primary objectives will include enhancing booking accuracy, optimizing hotel occupancy, and implementing best practices for guest interactions. Collaborate closely with diverse teams to uphold operational standards and ensure smooth reservation processes.
Key Responsibilities:
• Lead and mentor the Reservations Agents team
• Enhance booking strategies for maximum guest satisfaction
• Manage departmental workflow for effectiveness
• Collaborate on inventory and rate management
• Ensure accuracy in reservation data delivery
Requirements:
• 1-3 years in a hotel supervisory role
• Strong guest service focus with analytical...