📍 Local Job Near You
Guest Experience Executive (GCW)
MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED
📍
singapore, Singapore
Location
singapore
Posted
June 28, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Key Responsibilities
- To ensure that all arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
- Handles all guest complaints/feedback in a professional manner
- To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
- Attend to guests’ requests and thoroughly investigate guest complaints
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
- To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale whenever applicable
- Other existing and/or new Workforce Skills Q...