JOB PURPOSE:
Serving guests at the Bell Counter while providing the highest level of service possible in an efficient, courteous and professional manner and adhering to the guidelines and procedures. Must be thoroughly familiar with Bell Service procedures as well as with related Operational Standards. He/she recognizes arising guest problems and complaints early enough to satisfy the guest as early as possible to reach the target of 'zero complaints'. Co-operation with hotel's Housekeeping and Front Office Awareness of outside activities/recreation etc. The following duties within frame of work: 1. Guest Satisfaction 2. Co-ordination of Information 3. Personalized Welcome/Farewell
PRINCIPLE ACCOUNTABILITIES:
1.
Be acquainted with checking in and checking out procedures. 2.
Transport all guests' luggage to and from guest rooms promptly and efficiently handle all luggage with care. 3.
To welcome guests to the hotel at entrance according to the standards and procedures ...