Become a Guest Experience Advisor at CMH Heli-Skiing & Summer Adventures in Banff, Alberta. This full-time role focuses on delivering exceptional guest service and fostering lasting relationships.
The Advisor will provide world-class service and anticipatory care, ensuring every guest feels valued from booking to post-experience engagement. In this role, you'll work closely with guests to understand their needs, promoting CMH's luxury mountain adventures. Your expertise will drive repeat bookings, support logistics, and optimize guest itineraries for a seamless experience.
Key Responsibilities:
• Build trust-based relationships with guests for loyalty
• Deliver proactive, anticipatory service to exceed expectations
• Guide guests through booking customization and program information
• Coordinate operations with Guest Services and Logistics teams
• Engage with guests post-trip to foster rebooking
Requirements:
• Post-secondary education in a relevant field
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