Primary Details

Time Type: Full time

Worker Type: Employee

This role is responsible for end-to-end claims management. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers, and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

Primary Responsibilities

• Manage claims end-to-end within the parameters of the claims manual, DTPs, GSSC policies and relevant legislation and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective and proactive communication with customers.
• Ensure effective coordination with suppliers.
• Set possible cost of claim and update on time as reports are sent through by assessors.
• Raises payment within delegations of authority.
• Interpret policy coverage and determine ...