Role Overview

As the Group Product Manager CRM, you will assume ownership for the development and strategic roadmap of the CRM platforms by collaborating with a cross‑functional team to conceptualize, define, and implement the platform for Canadian Banking and drive a dedicated backlog with partners in Commercial, Retail, Business Banking, Operations, and Engineering. You will manage a team of Product Managers, oversee the rollout of an industry leading digital experience, and be responsible for engaging stakeholders, incorporating feedback from participants, prioritizing key features and experiences, and more. You will be responsible to partner with the CRM Vendors, other product managers, functional SME’s, bank stakeholders, software engineers, and designers, to translate the client journeys into actionable, prioritized backlog deliverables and follow through to delivery. Critical to success in this role is the ability to build strong relationships with partners (both...