Team Introduction

Safety Model Operations (SMO) is a dedicated organization that provides end‑to‑end support for AI Moderation services across a wide range of international products. Our core function is to deliver high‑quality labeling, evaluation, and safety‑related data services that help ensure AI systems operate responsibly, accurately, and in alignment with product requirements.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
• Monitoring quality performance and compliance against project‑specific KPIs
• Identifying trends, risks, and potential gaps in processes or guidelines
• Providing structured feedback and improvement recommendations to the Central Project Team