Key Responsibilities

• Lead discussions with stakeholders to gather, understand, and validate business requirements.
• Communicate technical and functional solutions clearly to stakeholders.
• Obtain approval/sign-off on documented workflows and specifications.
• Identify, analyze, and propose solutions for business problems.
• Document business processes and functional/technical specifications.
• Recommend cost-effective technology solutions aligned with business needs.
• Translate requirements into actionable Jira tickets for the development team.
• Conduct User Acceptance Testing (UAT) and manage issue tracking.
• Provide 3rd-level technical support and perform root cause analysis for live projects.
• Ensure technology solutions meet organizational quality standards.
• Monitor project risks and provide proactive solutions.
• Ensure compliance with company policies, procedures, and approval...