**Career Area:**

Product Support

**Job Description:**

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Product Support team plays a critical role in customer success by helping maximize equipment performance. They provide expert technical support, collaborate on-site and with dealers, and deliver solutions that enhance service quality. Their work includes fleet management, diagnostics, maintenance support, and 24/7 technical assistance to ensure optimal machine performance.

The Grade Product Ser...