Job Title: Goldstar Customer Support Agent – NA Location: Tunis, Tunisia Reporting to: Contact CentreOperations Supervisor

Overview of Role:

The Customer Support Agent is responsible for managing pre-order, post-order, and general customerinquiries for theNorth American market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams.

This role acts as a key pointof contact for customers and sales teams,supporting the fullorder lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support.
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Primary responsibilities

Customer Support & Communication

Handle inbound and outbound customer communications via email,phone, and chatin a professional and timely ...