Job Position : GM Operations - Industry: Travel / TTH / Hospitality / T&H / Airlines Location : Pune, Maharashtra Reporting to : Vice President, Global CX Operations and Transformation Job Responsibility: ATAIN is looking for a GM of Operations to lead Digital Contact Centre Operations with experience of managing site level operations end to end. The position is responsible for the overall leadership of the Customer Operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership. · 15 years of experience in Customer Operations, Contact Center Operations, BPO Operations (Travel preferred) · Should have deep knowledge and understanding of the BPO/Contact Centre operations, Competition & Market trends in BPO industry · 3 years of experience as Director/AVP,GM/Head Customer Contact Center Operations, preferably in Travel Industry · Must have managed 500 FTE ...