Become a Globalview Bilingual Support Specialist, facilitating seamless payroll inquiry resolutions in a hybrid setting. Your role is pivotal in ensuring employee satisfaction and operational excellence.
In this role, you will serve as the first contact for a designated group of clients, addressing their payroll-related inquiries efficiently through expert troubleshooting and documentation in SAP and ADP systems. Your communication prowess will help strengthen employee relationships and address sensitive concerns promptly while maintaining adherence to service level agreements.
Key Responsibilities:
• Address inbound payroll inquiries for client employees
• Utilize SAP and ADP to document and resolve issues
• Monitor progress of case resolutions actively
• Manage sensitive concerns, escalating as needed
• Participate in ongoing projects and training
Requirements:
• One year of relevant customer service experience
• Bilingual English and French proficiency ...