Elevate your career as a Global Technical Support Engineer! Tackle complex technical challenges in energy management while collaborating with diverse teams across the globe.
In this role, you will provide advanced technical support for building automation and energy systems. Your expertise will assist electricians, software engineers, and field teams to troubleshoot complex issues and enhance system performance. You'll also track technical cases, work with product engineering, and research innovative solutions for building management.
Key Responsibilities:
• Resolve escalated technical issues for customers and teams
• Identify product defects, collaborating with engineering
• Document cases in the CRM system for clarity
• Conduct research and share solutions with the team
• Perform diagnostics and system health checks remotely
Requirements:
• Degree in electrical engineering or related field
• Proven troubleshooting experience with complex systems
• Kno...