We are looking for a Global Technical Product advisor to join our team. The role is based in any EMEA office. This is a full-time permanent role.
**YOU'LL HAVE THE OPPORTUNITY TO**:
Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our ...