Position Description

The Director provides effective management, direction and leadership to ADP Philippine's service operations team. Assumes accountability and responsibility to meet or exceed the performance goal especially in the areas of quality, associate retention, productivity and business unit key process indicators. Performs in the capacity of delegate leader during the timeframe and shifts that the Executive Team/Department Heads are not in the office and henceforth is the delegate escalation person for matters involving executive interaction, business continuity issues, workplace emergencies, senior leadership coaching and guidance, and overall interruption of business operations. The Service Director will be the individual who decides which issues or events warrant escalating to other Executives and Department Heads during their hours of coverage.
The Service Director drives the reporting of operational performance, productivity, quality ...