Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Global Service Desk — Level 1 Team Leader

Reports to: Head of Operations, APAC/IND (Geoff Gemoto)

Locations: Manila, Philippines | Gurugram, India

Role Summary

The Level 1 Team Leader is responsible for the day-to-day leadership of a Global Service Desk triage team, serving as first point of contact for approximately 30,000 GBT end users worldwide. Operating within a 24/7, follow-the-sun support model across our Manila and Gurugram hubs, this role drives high-quality first-contact resolution, strong team performance, and a culture of continuous improvement.

This is a people-first leadership role. You will coach, develop, and support a team of L1 Analysts — many of ...