In HP’s Workforce Delivery Service (WDS) organization we are transforming the way we take care of Managed Services customers through roles and process changes. This position will be key to plan our next step into revamping our processes and using new technologies to make wise use of automation available to increase effectiveness.
**Responsibilities**
- Manages and leads initiatives involving multiple functions and project teams to drive process improvement for a product or service offering.
- Consults with business leaders to identify relevant internal, client and external processes for optimization; leads review of audit and assessment results to identify trends and issues, perform root-cause analysis, develop recommendations for resolution and track effectiveness of remedies.
- Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for process improvement initiatives.
- Manages activities o...