Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.

Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test.

Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed.

Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals).

Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.

Collect process and qualification data to create product Best Known Methods (BKMs).