Drive customer success and loyalty as a Global Principal Advisor – Underground with Brunel in the mining sector. This strategic role focuses on enhancing solutions deployment and fostering collaborations.
Join Brunel's Customer Success department where you'll assume a pivotal role supporting mining clients globally. With over ten years of experience in underground operations and related consultancy, you will serve as a Subject Matter Expert for technologies crucial to enhancing customer relationships. You will collaborate with various departments, ensuring effective deployment and continuous improvement of solutions for optimal client satisfaction.
Key Responsibilities:
• Act as a Subject Matter Expert for underground mining technologies
• Define and scope technology solutions in pre/post-sales stages
• Measure adoption and value through trials and deployment plans
• Build regional reference sites for underground products
• Generate case studies and success stories...