AI Enablement & Digital Transformation

• Support the PROX Lead and project team in initiatives related to AI, automation, and digital tools that aim to improve People Services delivery and user experience.
• Assist in identifying simple people-services use cases suitable for automation, self-service, or AI support, based on recurring inquiries and operational challenges.
• Participate in pilots, user acceptance testing (UAT), and rollout activities for digital or AI-enabled solutions.
• Support preparation of basic documentation, user guides, and adoption materials.
• Assist with change activities such as team communications, content updates, and user support during transitions.

Efficiency Improvement & Process Optimization

• Support initiatives that aim to reduce manual work, turnaround time, and repetitive inquiries.
• Assist in reviewing workflows and service processes to identify improvement o...