The Global P&C Process & Intelligent Ops Manager is responsible for leading the execution, governance, and continuous improvement of global P&C operational processes. This role manages the team responsible for handling HRSD cases and ensures consistent, timely, compliant, and high-quality delivery of P&C services across regions.

This role is also accountable for the creation, standardization, and governance of global P&C operational processes, ensuring consistency across regions and alignment with the global service delivery model. The Manager will define how work should be executed within HRSD and across supporting systems, establishing scalable and repeatable processes that enable automation and intelligent service delivery.

In addition to operational oversight, the role drives operational efficiency by identifying opportunities for process simplification, standardization, and intelligent automation, leveraging capabilities within HRSD and beyond. The Manager partne...