IT Global Site Support Manager

Department: Tech - IT

Employment Type: Permanent - Full Time

Location: Oxford, UK

Description

We are excited to offer an exciting new opportunity for an experienced IT Site Support (Deskside Support) Manager to lead our global team of site/deskside support agents.

This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction.

As the IT Site Support Manager, you will inspire and develop a high-performing team of skilled analysts and third-party providers, fostering a dynamic and customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disru...