Norstella is seeking a Tech Lead for their Service Desk in London, responsible for overseeing L2 IT Operations across multiple time zones. This role includes managing a distributed team, ensuring SLA compliance, and owning end-user device lifecycle globally. The ideal candidate will have 5-8 years of IT Operations experience and 2-4 years in leadership, particularly with ServiceNow workflows and Entra ID administration. Benefits include 25 days of annual leave and a 5% pension match.
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