Elevate IT operations at McCain Foods as the IT Operations Service Delivery Manager. This hybrid role is based in Florenceville-Bristol, focusing on AI-enhanced IT service delivery.
In this full-time opportunity, you will leverage over ten years of IT Operations and Service Management experience, ensuring a shift toward predictive IT service approaches. You will be instrumental in implementing 'Zero Service Desk' methodologies and enhancing service efficiency through innovative solutions. Your experience in managing vendors and driving organizational change will be vital.
Key Responsibilities:
• Lead global IT Service Delivery initiatives
• Develop proactive IT Service Management frameworks
• Implement AI-driven enhancements for service desk
• Build strong relationships with strategic vendors
• Foster ZeroOps models for optimal IT operations
Requirements:
• 10+ years in IT Operations or Service Delivery
• 3+ years in senior IT leadership roles
• Profici...