Location
Kuala Lumpur
Posted
June 06, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
(Location : Kl / Pj / Tpm Cyberjaya )
Responsibilities:
β’ Identify possible global issues on process-, organizational and technical issues
β’ Identify and provide recommendations on process and technical improvements β’ Continuously fine-tune and improve the incident management process β’ Define in detail and adjust KPIs for GSCs incident managers and measure performance β’ Take proper actions, where necessary, to maintain high service levels in all sites β’ Plan for sites to be on boarded, identify requirements for on boarding and take appropriate action to ensure all requirements are met β’ Ensure proper knowledge management, including training, documentation and information exchange among sites β’ Keep track of all major incidents and escalate accordingly in a timely fashion β’ Ensure availability of proper tooling and optimal support for these tooling β’ Liaise periodically with other relevant process managers on progress, focus areas, workarounds / soluti...