The Global HR Coordinator for the HR Shared Services department serves as the initial point of contact for employees' general and HR-related inquiries. This position is responsible for delivering immediate support across various channels, including Live Chat, Email, and a ticketing system.

Operating within a dynamic, multinational setting, the Global HR Coordinator is crucial for ensuring service excellence, maintaining confidentiality, and accurately completing HR tasks by utilizing tools like HRIS and ticketing systems. This role supports employees globally and plays a key part in fostering a positive employee experience.

• Act as the first point of contact for general inquiries and HR inquiries across various channels (e.g., email, chat, ticketing system) and resolve issues at the first point of contact where possible.
• Ensure compliance with HR policies, labor laws, and data protection regulations while managing sensitive employee data.
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