Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a
Global Escalations Coordinator
to help us handle member escalations spanning trust & safety and support policy.
Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Match Group's Community Guidelines and Terms of Service.
In this role you will:
Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support Investigate bug and app functionality reports and work with Engineering to help them resolve issues Collect user feedback on new product and feature rollouts Be comfortable dealing with high pressure issues, gray areas and policy/process c...