**About the Role:**

The Program Lead role for Global Direct is an exciting opportunity to shape the customer experience strategy in one of our new and high growth Uber businesses. This role will lead a small global team reporting into the Global Direct CX Director, and will play a critical part in building and elevating the end-to-end customer experience for Direct.

You will partner closely with Tech, a network of regional CommOps POCs, and CommOps functional teams (GDX, GSO, Central CommOps) to define a vision and strategy that will continually improve the experience for merchants, couriers, and eaters using Uber direct. This role blends strategic thinking, customer empathy, strong analytical and product sense, and the ability to orchestrate alignment across a highly matrixed organization, combining a global approach with local nuances.

The ideal candidate is passionate about providing a stellar customer experience; is highly skilled at strategic thinking an...