About the role

The GelBottle Inc. is on an exciting growth journey, and we're looking for a Global Customer Experience Manager to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!

As our Global Customer Experience Manager, you’ll lead Customer Experience across the UK and US, raising the bar for how we support our customers worldwide.

This is a brand new role, created as part of our growth, with real opportunity to shape how Customer Experience looks and feels at TGB. You’ll take ownership of a team of 6, leading and developing them while introducing new ideas, improving processes, and building ways of working that help the team run smarter and more efficiently as we scale.

Your role: